SHIPPING & DELIVERY
Refer to the shop banner for any shop holiday closure announcements.
Please note that all date/time estimates listed on this site are approximations only and may be impacted by COVID, customs delays, national holidays and rules/regulations associated with local goverments & postal services. We are not liable for any such delivery delays.
Refer to each item’s listing for required handling time, which is in addition to the following estimated Auspost delivery times:
- Australia Standard: approx. 3-5 business days
- Australia Express: approx. 1-2 business days
- International Standard: approx. 14-21 business days
- International Express: Please contact us at [email protected] to organise an express quote. Personalized shipping / courier solutions are available to suit your specific needs.
Whist we will do everything we can to ensure that your products are delivered safely and in a timely manner, we are not liable for goods that are damaged/lost/stolen during transit and delivery. We encourage you to purchase additional shipping insurance to provide cover for items lost or damaged during transit.
You will be given the option to purchase additional insurance cover to match your order's value via email, following order placement. Insurance cover costs will mirror Auspost's (or alternate providers') costs.
Where items are insured, any shipment loss/damage becomes the liability of Australia Post or alternative carrier service employed, and resulting insurance claims are approved at their discretion.
DUTIES & TAXES
The buyer is responsible for any and all import / customs duties, and taxes that may be levied by some destination countries on receipt of goods.