Delivery & Returns / T&Cs
DELIVERY
Please note that all date/time estimates listed on this site are approximations only and may be affected by COVID, national holidays and rules / regulations associated with local post offices.
Refer to each item’s listing for required handling time, which is in addition to delivery time.
- Australia Standard: Auspost delivery times are approx. 3-5 business days
- Australia Express: Auspost delivery times within Australia are approx. 1-2 business days
- International Standard: Auspost delivery times vary and are approx. 14-21 business days
- International Express: Please contact us at [email protected] to organise an express quote. Personalised shipping / courier solutions are available to suit your specific needs.
Whist we will do everything we can to ensure that your products are delivered safely and in a timely manner, we are not responsible for goods that are delayed/damaged/lost/stolen during transit and delivery. If you would like to opt for shipment insurance to cover the value of the goods, plz reach out to us, we are more than happy to arrange this.
DUTIES & TAXES
Delivery costs do not include import duties and/or any local taxes or charges incurred at some international destinations. These are payable by the buyer on receipt of goods.
GENERAL NOTES
We do our best to accurately depict original works and prints on the site, but due to widely ranging screen, monitor and browser variations we cannot be responsible for any discrepancies which may occur between the received product and their online digital representations. Please refer to print measurements on listings for exact sizing, 'in-situ' depictions of prints/artwork are not to scale.
COPYRIGHT
The artist retains exclusive copyrights, including reproduction rights, of all content published on this site. For licencing permission or queries, please contact the artist directly.
RETURNS
All sales are final - We do not offer refunds, exchanges or change-of-mind returns.
In the rare event that goods are delivered faulty or damaged please contact us immediately at [email protected]. to arrange a replacement.
All claims pertaining to damage (including damage from shipment) must be asserted in writing within 2 days of receipt of the product or such claims are waived in perpetuity. Whist we will do everything we can to assist in these rare events, unless you opted for insurance cover at the time of purchase, we are not responsible for goods that are delayed/ damaged/ lost/ stolen during transit and delivery. Where items are insured, any shipment loss/damage becomes the liability of Australia Post or alternative carrier service employed, and resulting insurance claims are approved at their discretion. We are not liable for any claims or damages not covered by Insurance
ORIGINAL ARTWORKS
All original works (including framing) are sold “as is” and all sales are final. All original works are handmade and as such they are imperfectly perfect, please refer to photos for details. Please refer to the 'Caring for your artwork' section below.
Artworks are unframed unless otherwise noted. If you would like to request custom framing for an original piece, please drop us an email at [email protected]
***CARING FOR YOUR ARTWORK:
Original Paintings
All original artworks are intended to be displayed indoors only, out of high moisture/heat environments and direct sunlight. The metallic leaf embellishments on paintings are delicate, avoid handling these to prevent marring/damage. If required, the best way to keep these artworks dust-free is to delicately dust them using an extra soft brush (I recommend an extra soft Taklon varnish brush) and steering clear of any metallic leaf & glitter embellishments). It is recommended that unframed works be framed for optimum display and to keep the artwork protected.
Original Art Masks
All original artworks are intended to be displayed indoors only; out of high moisture, heat and grease environments and out of direct sunlight. Air dry clay is structurally more delicate than kiln-fired clay and needs to be handled with care. Please be gentle when moving the masks around and especially careful not to knock bits that protrude from the mask face (like ears, horns, moustaches etc). We strongly suggest wall hanging the mask straight away, using a trusty hook and nail (removable hooks are strongly discouraged) – please note the masks have not been engineered to be safely bench/shelf mounted, unless otherwise stated. If required, the artwork may be dusted very lightly with a clean, dry, scratchproof cloth. We suggest this is kept to a minimum and that embellishments (eq. glitter, metallic foils/leaf etc) are carefully avoided. Avoid touching the silver/gold metallic foil components of embellished artworks (these are very delicate) to prevent marring.
CONTACT
Please contact us anytime at [email protected]
We strive to please and are here to help with any issues that arise. We thank you for your support :)