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Delivery & Returns / T&Cs

DELIVERY

Please note that all date/time estimates listed on this site are approximations only and may be affected by national holidays and rules / regulations associated with local post offices. 

PRINTS: All prints are sent via Australia Post in a sturdy cardboard tube. Prints are made to order. We aim to deliver domestic orders within 10-15 business days and international orders within 10-20 business days. 

INTERNATIONAL ORDERS & INSURANCE: Quoted price is for standard shipping only (most economical option). We are not liable for loss of packages through the international postal system. To opt for Insurance to cover the value of your order, please add shop item 'International Insurance Cover' to your cart.

ORIGINAL ARTWORK: All original artworks are wrapped in protective packaging and securely packed into in a sturdy cardboard container. Great care is taken to ensure that paintings arrive to their forever homes safely. We aim to deliver domestic orders within 5-10 business days and international orders within 10-15 business days.

EXPRESS ORDERS

AUSTRALIAN CUSTOMERS ONLY: Express handling and postage is available, please add the 'Express Me' item to your cart to opt for this service. We aim to deliver EXPRESS PRINT orders within 5-10 business days and EXPRESS ORIGINAL orders within 2-5 business days. Please note that these are estimates only and may be affected by national holidays.

INTERNATIONAL CUSTOMERS: If you are looking to have you purchase expressed, please contact us at bynatsui@gmail.com We are happy to organise personalised shipping / courier solutions to suit your specific needs.

DUTIES & TAXES 

Delivery costs do not include import duties and/or any local taxes or charges incurred at some destinations. These are payable by the buyer on receipt of goods.

GENERAL NOTES

We do our best to accurately depict original works and prints on the site, but due to widely ranging screen, monitor and browser variations we cannot be responsible for any discrepancies which may occur between the received product and their online digital representations.

COPYRIGHT

The artist retains exclusive copyrights, including reproduction rights, of all content published on this site. For licencing permission or queries, please contact the artist directly.

ORIGINAL ARTWORKS

All original works (including framing) are sold “as is” and all sales are final. All original works are lovingly handcrafted by Nathalia and are imperfectly perfect in their execution (this may mean that pencil marks, dust, scratches, brush hairs, the odd finger print and occasional cat hair may very well feature on a masterpiece). 

Unless otherwise noted, most originals are painted on 3mm thick primed & sealed composite board (such as MDF) or plywood using high quality fine art materials. If uncradled, all boards larger than 300mm dimension are finished both sides for optimum ‘balance’ and to prevent warping; despite our best efforts some deflection can occur. 

WORKS ARE UNFRAMED UNLESS OTHERWISE NOTED. If you would like to request custom framing for an original piece, please drop us an email at bynatsui@gmail.com

Frames are personally sourced by the artist. In the case of new timber frames, natural variations in the wood colour and grain can occur. Where works are framed in ‘retro’ or 'refinished' frames, please note that minimal wear and tear is notable and has been deemed as suitable for its age. 'Refinished' frames are hand painted or sprayed by the artist.

Please Note: All original artworks are intended to be displayed indoors only; out of high moisture/heat environments and direct sunlight. 

RETURNS

All sales are final. In the rare event that goods are delivered faulty or damaged please contact us immediately at bynatsui@gmail.com. All claims pertaining to damage from shipment must be asserted in writing within 5 days (preferably sooner) of receipt of the product or such claims are waived in perpetuity. All returns are to be shipped back to the artist at the buyer’s expense, unless otherwise agreed. 

PRINTS: In the case of prints, please note any damage incurred by postal services will not be refunded. Please contact us to arrange a replacement if applicable.

ORIGINAL ARTWORK: All original works are sold “as is” and all sales are final. Original works are shipped with insurance to cover the item’s purchased value. Any shipment damage becomes a liability of Australia Post or alternative carrier service employed, and resulting insurance claims are approved at their discretion. We are not liable for any claims or damages not covered by Insurance.

CONTACT

Please contact us anytime at bynatsui@gmail.com 

We strive to please and are here to help with any issues that arise. We thank you for your support :)